Guest Services Representative The Metcalfe

(Description disponible uniquement en anglais)

DESCRIPTION:

The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era.

RESPONSIBILITIES:

• Welcome, check-in/out room reservations, respond to internal and external requests, and settle accounts while providing warm and authentic service;
• Take initiative to add a personalized experience;
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay;
• Assist with booking individual reservations;
• Respond to emails and other various administrative tasks;
• Maintain accurate records of daily transactions;
• Handle guest requests effectively and promptly;
• Cash handling, which includes balancing a float;
• Promote a professional and positive team environment;
• Monitor rooms’ inventory to assist in maximizing rooms’ revenue and availability;
• Maintain an excellent working rapport with all departments in the hotel and act as a liaison on behalf of our guests;
• To be Health & Safety conscious and actively involved in maintaining a safe work environment;
• Perform any other tasks which are assigned by management.

QUALIFICATIONS:

• Computer literacy is a must with Opera/Opera Cloud experience an asset;
• A guest focused personality is crucial;
• Must be available to work a variety of shifts, including mornings, evenings, and/or weekends;
• Maintain a professional appearance and demeanor;
• Ability to work in a team environment and act as a leader when management is unavailable;
• Strong communication and interpersonal skills required;
• Ability to work under pressure, multi-task, and possess strong time management skills;
• Post-secondary education in Hotel Management/Hospitality or equivalent experience is a strong asset;
• Excellent oral and written skills in French and English (a third language is an asset).

 Advantages:

• Group insurance plan;
• Group RRSP and DPSP (Deferred Profit-Sharing Plan);
• 50% employee discount in all our establishments for the employee and 3 guests;
• Corporate culture that promotes employee appreciation;
• Employee recognition events;
• Company in full growth (perspective of evolution and personal development).