Valet The Metcalfe

RESPONSIBILITIES:

• Greet guests on arrival, open doors and inform them of parking procedures;
• Help guests with luggage and special requests;
• Control incoming and outgoing hotel traffic;
• Ensure that the sidewalk and hotel entrance are clean and safe (especially in winter);
• Park and retrieve guest cars, record licence plate numbers, match guest’s names and room numbers;
• Correctly identify stored bags and manage valet parking car keys;
• Bring luggage to guest rooms and retrieve them when requested;
• Able to lift and carry 30-50 pounds;
• Provide guests with an overview of room features;
• Deliver mail; assist with receiving & delivering packages to guest rooms or to other departments;
• Perform any other tasks which are assigned by management.

QUALIFICATIONS:

• A minimum of one (1) year experience in a same or a similar position;
• A valid driver’s licence with a clean record (able to drive automatic and standard cars);
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting;
• Strong communication skills and attention to detail;
• Enjoys working in a fast-paced team environment, managing various workloads;
• Ability to organize, prioritize and, multitask;
• Effective knowledge of Ottawa, its tourist attractions and its major intersections;
• Excellent oral and written skills in English, French is an asset.

Advantages:

• Group insurance plan;
• Group RRSP and DPSP (Deferred Profit-Sharing Plan);
• 50% employee discount in all our establishments for the employee and 3 guests;
• Corporate culture that promotes employee appreciation;
• Employee recognition events;
• Company in full growth (perspective of evolution and personal development).