Night Auditor The Metcalfe

RESPONSIBILITIES:

• Welcome, check-in/out room reservations and settle accounts while providing warm and authentic service;
• Take the initiative to add a personalized experience;
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay.
• Assist with booking individual reservations;
• Respond to emails and other various administrative tasks;
• Maintain accurate records of daily transactions, ensuring accounts balance prior to closing the business day, and investigating/correcting variances if needed;
• Handle guest requests effectively and promptly;
• Cash handling, which includes balancing a float;
• Take point on any emergencies while on shift;
• Maintain an excellent working rapport with all departments in the hotel and act as a liaison on behalf of our guests;
• To be Health & Safety conscious and actively involved in maintaining a safe work environment;
• Perform any other tasks which are assigned by management.

QUALIFICATIONS:

• Post-secondary education in Hotel Management/Hospitality or equivalent experience is a strong asset;
• A valid driver’s license and ability to drive manual and automatic vehicles;
• Computer literacy is essential, with Opera/Opera Cloud experience an asset;
• Must be available to work overnight shifts, weeknights and/or weekends;
• Maintain a professional appearance and demeanor;
• Ability to work independently and in a team environment, and act as a leader;
• Effective communication, problem solving, and interpersonal skills required;
• Ability to work under pressure, multi-task, and possess strong time management skills;
• Excellent oral and written skills in French and English (a third language is an asset).

Advantages:

• Group insurance plan;
• Group RRSP and DPSP (Deferred Profit-Sharing Plan);
• 50% employee discount in all our establishments for the employee and 3 guests;
• Corporate culture that promotes employee appreciation;
• Employee recognition events;
• Company in full growth (perspective of evolution and personal development).