Spa Receptionist Spa William Gray

An urban refuge in the heart of Old Montreal, Spa William Gray is located inside the historic Hôtel William Gray building. Offering a wide range of refined services and ten treatment rooms, two of which can accommodate duo treatments, this 5,600 square foot spa is the first in Canada to feature high-end Gharieni amenities, including the unique quartz massage bed. hot. With the mission of offering the highest level of relaxation to both Montrealers and travellers, it also stands out for its thermal circuit which includes a halotherapy room, a Finnish sauna, a steam room, experience showers, a cold room, herb-infused sauna and seasonal outdoor pool.

RESPONSIBILITIES:

Warmly welcome each client who comes to the spa;
Ensure that the customer experience is up to our standards;
Anticipate the expectations of each guest in order to offer personalized service;
Inform the client of our care and products that will fully meet their needs over the phone, in person and by email;
Perform all other administrative tasks that vary according to traffic and work periods.

QUALIFICATIONS

Have a minimum of one (1) year of experience in the same or similar position;
Knowledge and ability to use various computer systems;
Superior customer service skills;
Sense of responsibility, initiative, as well as great autonomy;
Ability to solve problems and make decisions;
Excellent sense of organization;
Warm approach adapted to the context of a spa;
Neat presentation;
Excellent communication skills in French and English, both oral and written.

Benefits :

Group insurance plan;
Group RRSP and DPSP (Deferred Profit Sharing Plan);
50% employee discount in all our establishments for the employee and 3 guests;
Discounts with our business partners (transport, well-being, leisure);
Corporate culture promoting employee appreciation;
Employee recognition events;
Company in full growth (perspective of evolution and personal develop